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ON DEMAND IT SUPPORT


Get Instant IT Support for Unplanned IT Circumstances.

On Demand Support is a professional IT Support Service that offers assistance when you need it most. The service provides tailored support without any fixed monthly cost requirements. With On Demand Support, our Remote and Onsite Teams step in to assist with critical system issues, system migrations, troubleshooting and any other IT related assistance your business may run into.

On Demand is available in both Essential and Premium packages:

Premium Suite

The Premium package provides the option for Pre-Paid dollar value blocks for all support services. This package includes the additional options of Proactive Maintenance, Scheduled Onsite Services and System Monitoring.
Designed for organizations which require professional IT support and options for proactive maintenance. On Demand Premium is the perfect IT support service.

Essentials Suite

The Essential package provides basic Ad-hoc Support Services with minimum commitment. You pay for only the time required to resolve technical issues, system updates or new installations.
Designed for organizations which require professional IT help. On Demand is an efficient and effective support service.

On Demand Features & Options

 

Essential Suite
Call for Details
  • Onsite & Remote Engineers
  • Senior & Specialist Engineers
  • Online Support Portal for Ticket Tracking
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Features

Premium Plan Option - Management Agents & Monitoring
Our Remote Monitoring & Alerting Software agent is installed on each supported business device to provide the benefits of remote monitoring and alerting capabilities.

Premium Plan Option - Proactive Maintenance Schedule
Regular Scheduled Maintenance of server health, disk space, backup operations (including restore validation testing) and event logs ensure that your server infrastructure runs at optimum levels of efficiency and reliability.

Premium Plan Option - Scheduled Onsite Service
Request a regular Scheduled Onsite Service visit from a member of our local technical engineering team.

Benefits

Professional Support

When you engage with Edgewire, you partner with a Professional Services Team. You gain immediate access to personalized support, a network of accredited engineers and tier-one technology solutions.

Accountability for your IT Systems

Our team can provide you with a single point of accountability for all of your IT resources. We minimize business risk, giving you peace-of-mind and allowing your team to focus on what they do best.

Local Presence

With our local offices in central Alabama, professional local help is always on hand. Our customers work with local support teams to help manage all aspects of their business technology.

Operation Efficiency

Avoid the cost and complication of multiple suppliers/vendors and gain the convenience, accountability and value of a single trusted VAR technology partner.

Complete End-to-End Technology Services

Edgewire provides complete end-to-end technology solutions and services; tailoring IT Support and integrating it with Telecommunications, Internet and Cloud Services.