For FREE Consultation Call: (205) 418-6984

MANAGED IT SERVICES


Managed Services provides technical leadership while proactively monitoring your IT environment.

Our Managed IT Services approach is highly flexible, allowing you to choose specific IT components to be managed, or alternatively, outsource the entirety of your IT infrastructure. You also have the ability to tailor the service levels in a way that works best for you and your business.
Overview

Managed IT is a professional service designed to give you peace-of-mind. The service forms an extension to your organization, ensuring that your IT systems are supported, up-to-date and performing as desired.

For a fixed monthly price this service includes system monitoring, proactive maintenance and troubleshooting support across your entire workstation, server and network environment.

Managed IT provides a dedicated team to support your organization's IT network and users. Through Managed IT your organization will gain direct access to personalized support, a network of accredited engineers and local support personnel.

Managed IT also provides Anti-Virus and Managed Backup services for your network devices. Your organization can also select additional service options such as Scheduled Servicing, After Hours Support, Email Security and much more.

Features

  • Onsite & Remote Engineers
    With our local offices in central Alabama, professional local help is always on hand.

  • Senior & Specialist Engineers
    High level support and advanced IT consultation is available for your business. Our engineers are accredited to support solutions form leading technology vendors.

  • Service Level Agreement (SLA)
    All our plans are backed by an SLA policy, giving you confidence that we will respond to you in a timely manner.

  • Fixed Monthly Price
    Fixed monthly cost that covers support of Desktops, Laptops, Servers, and Network Devices across your office locations.

  • Troubleshooting Support
    All approved Desktop, Server and Network Devices are proactively maintained and supported.

  • Management Agents & Monitoring
    Our Remote Monitoring & Alerting Software agent is installed on each supported business device to provide the benefits of remote monitoring and alerting capabilities.

  • Dedicated Monitoring & Response Team
    A dedicated team proactively schedules and responds to system alerts and updates on your systems.

  • Proactive Maintenance Schedule
    Regular scheduled maintenance and checks of server health, disk space, backup operations (including restore validation testing) and event logs ensure your server infrastructure runs at optimum levels of efficiency and reliability.

  • Managed Backup
    Managed IT Support Plans include the provisioning and management of an Edgewire nightly business backup solution.

  • Anti-Virus
    Bundled Anti-Virus Software is available for server and desktop devices supported under a Managed IT Service Plan.

  • 3 Month Risk Free Period
    Our 3 month risk free period allows you to experience our services first hand without long term contract commitments.

  • Fixed Fee for Travel to Remote Sites
    Our service plan options include competitive Fixed Rate Travel Costs.

  • Online Service Portal
    Save time by requesting, viewing and tracking your Edgewire services through our Online Service Portal

  • Monthly Service Reports
    Regular maintenance checks, including reports on the health and status of key server and desktop systems, provides peace-of-mind on the health and reliability of your network.

Key Benefits to your Business

Professional Support

When you engage with Edgewire, you partner with a Professional Services Team. You gain immediate access to personalized support, a network of accredited engineers and tier-one technology solutions.

Service Desk Support

Our service desk support provides immediate access to a team of national technical engineers that can help resolve support requirements sooner. The help desk team can access your system remotely, quickly resolving and troubleshooting day-to-day IT system and user issues.

Local Presence

With our local offices in central Alabama, professional local help is always on hand. Our customers work with local support teams to help manage all aspects of their business technology.

Operation Efficiency

Avoid the cost and complication of multiple suppliers and gain the convenience, accountability and value of a single trusted technology partner.

IT Strategy

We can assist your organization to develop effective IT Strategies. These consultative services help keep your IT in continuous alignment with your business objectives

Site Review

During the initial setup of your Managed IT Service, our technical team conducts an initial review and inventory checklist of your IT equipment and network setup. This information enables us to review and align your IT systems with the industry’s best practice

Complete End-to-End Technology Services

Edgewire can provides complete end-to-end technology solutions and services; tailoring IT Support and integrating it with Telecommunications, Internet and Cloud Services.

Service Level Agreements (SLA)

Managed IT plans are backed by an SLA Policy, giving you the confidence that our team will respond in a timely manner. Our Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you

Cost Efficiency

Managed IT provides you with a fixed monthly cost for all your IT Support requirements.

Call for a FREE Consultation (205) 418-6984